COVID-19 Policy

Palmetto Podiatry Group of Anderson, P.A. remains open for all appointments, including emergency and routine care, as we are committed to maintaining availability during this crisis.

At PPGA, the health and safety of our patients and staff is our top priority. Given the current pandemic caused by coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus. We are following all CDC and DHEC recommendations to prevent the spread of COVID-19. PPGA also follows OSHA and bloodborne pathogen guidelines.

We have updated policies to ensure patient safety. These include:

  • Only patients are allowed in the office and treatment room, with exception for aides or family members that need to assist the patient with mental or physical needs.
  • Every treatment room is thoroughly cleaned between patients and all common areas are cleaned throughout the day.
  • All staff, patients, and visitors are required to wear a facial covering al all times when in the office. lf you do not have a mask, you will be provided one for a small fee.
  • We request that you use sanitizer and hand washing to minimize spread.
  • We are limiting access to our office for all sales representative and marketers.

DO NOT come to our office if:

  • You have traveled internationally in the past 14 days.
  • You have been exposed recently to someone who has tested positive for COVID-19.
  • You have tested positive for COVID-19 in the past 14 days and have not been cleared from isolation per CDC guidelines.
  • You are showing signs of COVID-19 - fever, cough, shortness of breath, loss of taste or smell, achiness, and/or other flu-like symptoms.
  • You haven't been symptom free (i.e. no fever, nausea, vomiting, muscle aches) WITHOUT THE USE OF ANY TYPE OF MEDICATION (Tylenol, ibuprofen, etc.) for 72 hours before entering the office.

lf you are unsure of your status, or have any questions, please call our office and our staff will be happy to assist you. We are all in this together. Stay well, stay safe, and stay home unless you need medical attention.

 

Wheel Chair Policy

Patient safety and proper treatment are the number one priority of Palmetto Podiatry Group of Anderson, P.A. The prevalence of patients in wheelchairs has increased tremendously over the past few years, causing growing concern for proper treatment of foot conditions. Patients, as well as physicians and staff, are more likely to experience an injury when patients in a wheelchair are treated. Additionally, physicians and staff are unable to provide adequate treatment for the area of concern as a wheelchair can restrict access.

We encourage you to look for other means of coming to PPGA for your foot care as we are unable to securely transfer you and unable to safely provide podiatric services from a wheelchair. Options include having a family member or professional service transfer you from your wheelchair into the treatment chairs in the office. A stretcher can also be utilized if transferring is not an option.

We appreciate your understanding with this policy and hope to treat you for all your podiatric needs. Please contact our office with any questions or concerns.

 

Financial Policy

Insurance.
We participate with most insurance plans, including Original Medicare. If you not insured by a plan with which we participate, payment in full is expected at each visit. lf you are insured by a plan with which we participate but do not have an up-to-date insurance card, payment in full, for each visit, is required until we can verify your coverage. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage. We will file claims with your primary insurance carrier as a courtesy. However, we are not a party to your contract and cannot become involved in disputes regarding deductibles, co-pays, and non-covered charges.

Assignment.
My insurance carrier is authorized to make payments directly to Palmetto Podiatry Group of Anderson.

Co-payments and Deductibles.
lt is our legal obligation to collect co-payments and deductibles at the time of service. This arrangement is part of your contract with your insurance company.

Returned Checks.
A $35.00 fee will be added to your patient balance for checks returned, due to insufficient funds, and must be paid in cash within 48 hours of notification. All payments for future appointments must be paid with cash, debit or credit card.

Proof of insurance.
We must obtain a copy of your driver's license and current, valid insurance card. lf you fail to provide us with the correct insurance information, you may be responsible for the balance of a claim. lf required, obtaining the proper referral from your Primary Care Physician is your responsibility. Patients presenting to our office without a valid referral will be asked to pay in full. This payment will be held for 48 hours and will become non-refundable if the proper referral is not obtained by then.

Additional lnformation Requested by Your lnsurance Company.
Your insurance company may need you to supply certain information directly to them before they will process your claim. lt is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company.

Nonpayment.
ln the event your account is rendered past due, the unpaid balance plus 31% collection fee will be transferred to a collection agency. lf this occurs, you and your immediate family members may be discharged from this practice. ln that event, you will be notified that you have 30 days to find alternative podiatric care. During that 30-day period, our physician will be able to treat you on an emergency basis only.

Failure to Show for Scheduled Appointment.
Please extend the courtesy of notifying out office, at least 24 hours in advance, if you are unable to keep your scheduled appointment. Otherwise, you will be charged a $35.00 missed appointment fee. Please help us to serve you better by keeping your regularly scheduled appointments.

 

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